The COFI Bill 2023 – what’s new?

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In 2012 the National Treasury introduced the ‘twin peaks’ model for financial regulation. This is daunting for many firms and includes the implementation of two new laws to replace previous legislation. The first of these is the Financial Sector Regulation Act 9 of 2017, which has been in incremental operation since April 2018. The second […]

Product Partnerships (PPL) and Voyc are Taking Compliance Measures to New Heights

Logos of voyc and PPL in colour blocks

Product Partnerships (PPL) UK, a prominent player in the consumer credit industry, has entered a strategic partnership with Voyc – a leading AI call compliance monitoring software solution. PPL provides outsourced compliance services to retail clients who utilise consumer credit products to sell their goods and services through B2C channels. Their primary goal is to […]

Data Security in the AI-Powered Call Centre

AI-powered call centre

Tumultuous times set the tone for the era of transparency and data security in the wake of countless data breach scandals running rampant in the tech industry.  Global enterprises (read data powerhouses) find themselves embroiled in a battle royale between privacy and power. Consumers are ready to evict social media companies and institutions that don’t […]

Exciting partnership: Advantage Finance Teams Up with Voyc to Supercharge CX and Compliance

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Lincolnshire, UK – Advantage Finance, a people first vehicle finance company in the UK, has announced its partnership with Voyc, a leading AI call compliance monitoring software solution. This strategic alliance is set to revolutionize the way Advantage delivers customer service and call compliance monitoring to its valued customers. With Voyc, Advantage can ensure that […]

Breaking News: Our co-founder and CTO Makes Forbes’ 30 Under 30 List!

Guess what?! We’ve got some seriously exciting news! Our very own co-founder and CTO, Lethabo Motsoaledi, has been named in this year’s Forbes 30 under 30 Europe list for Technology! We couldn’t be more proud of her and this remarkable achievement!   Forbes 30 Under 30 Europe is an annual list that celebrates young entrepreneurs under the […]

Appointed Representative Regime Changes: New Requirements & Responsibilities

What can appointed representatives expect now that the consultation process has been completed and the new rules published by the FCA?   This update provides an overview of the key changes involved for affected firms, plus an outlook on further potential developments to follow   Why the change was needed to the AR regime (Quick […]

Caring for call centre agents

Call centre agent on a phone

How Voyc helps you care for your team members – as well as your customers – in stressful times. With the cost-of-living crisis deepening,  pressures are building on agents taking customer calls in contact centres throughout the UK financial services industry.  It’s vital to spot potentially serious problems early and provide care and support when […]

UK FCA Complaints Report: Important Updates from the Second Half of 2021

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Latest report from the FCA shows customer complaints down 10% over 6 months – to new historical lows. New complaints data from the Financial Conduct Authority (FCA) provides a positive update for the second half of 2021. There were 1.84 million total complaints recorded by financial services firms over that period – down 10% from […]