Resources > Blog

The Voyc Blog

Jul 1, 2020
3 min

From the Voyc of your customers to you

The launch of Voyc’s brand this July coincides with their expansion from tech-startup to fully-fledged international business. “If brands...

Apr 14, 2020
2 min

Directions to combat the spread of COVID-19 in SA call-centres

🌍 The COVID-19 virus is an international pandemic and the spread of the virus in call centres is of particular concern. The directions w...

Sep 27, 2019
3 min

Empowering Your Customer-Facing Workforce with AI Voice Technology

Our interaction with technology is changing, and nowhere else is this more prevalent than in the realm of Artificial Intelligence. From e...

Sep 13, 2019
5 min

Data Privacy in an AI-powered World – How It Affects Your Contact Centre

Tumultuous times set the tone for the era of transparency in the wake of countless data breach scandals running rampant in the tech indus...

Sep 13, 2019
4 min

Generating Valuable Customer Insights with VoC Analytics

In the age of Big Data, is knowledge still power? Or does true power lie in the strategic management, dispersal, analysis and utilisation...

Sep 13, 2019
3 min

After the Research: Ensuring Insights are Acknowledged and Applied

Present-day methodologies embracing business, product and customer development often overlap, lean and borrow from one another. A common ...

Sep 13, 2019
3 min

Lead the Way in Customer Experience by Automating Quality Assurance in the Call Center

Listen to more customers, gain more actionable insights. Does your call centre effectively manage the quality assurance process with mini...

Sep 13, 2019
4 min

The Researchers’ Guide to Remotely Conducting Customer Discovery Interviews

Invoke the “get out of the building” approach whilst conducting authentic customer interviews from the comfort of your own work-space. In...

Sep 13, 2019
3 min

Fast. Accurate. Intuitive. Speech-to-Text is Evolving Transcription for a Better Research Experience

What do Research & Development employees, QA Analysts, Market Researchers and Social Sciences Academics have in common? This sounds like ...

Sep 13, 2019
3 min

The Importance of Gaining Real-Time Customer Feedback without Losing Intuition & Empathy

Reliable, agile and iterative. This is the wishful customer feedback trifecta in the insight discovery formula. Wishful, because it often...

Sep 13, 2019
3 min

Customer Discovery and the Call Centre

Leveraging qualitative research technology to transform the customer experience The customer journey is marked by touch-points that dict...

Sep 13, 2019
3 min

Transforming Customer Discovery Insights Into Action

The Importance of Storing and Sharing Research Data Where do all customer insights go when a research project is completed? “The knowledg...

Sep 13, 2019
4 min

How AI Helps Automate the Tedious Tasks in User Research & Reporting

Embracing Transformative Tech and Eliminating the Guesswork Our current preoccupation with AI (Artificial Intelligence) has been well-doc...

Sep 13, 2019
4 min

Customer Interviews vs. Customer Surveys

How Questionnaires compare to Slice-of-life Research in the Modern Marketplace You’re at the stage of the market research life-cycle wher...

Sep 13, 2019
5 min

Mastering Market Research Interviews for Qualitative Insights That Map the Customer Journey

Tips for Getting the Most Out Of Customer Development Interviews What motivated you to buy coffee from a different vendor this morning? W...

Sep 13, 2019
3 min

The Challenges with Conducting Customer Discovery

Arguably, the most challenging fragment of the customer discovery process is the task of arduously collecting information during customer...

Sep 13, 2019
3 min

The Value of Talking To Your Customers

Build it for them, and they will come. A company relies on its customers for revenue, so it makes sense that embracing customer discovery...

Sep 13, 2019
3 min

What Is Customer Discovery?

Behind every great product is a customer with a problem that has been solved. The solutions to these problems are embedded in the lives o...

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AI software to monitor contact center interactions & feedback