Advantage Finance and Voyc Partner to Enhance Customer Service and Compliance Monitoring
Lincolnshire, UK – Advantage Finance, a people first vehicle finance company in the UK, has announced its partnership with Voyc, a leading AI call compliance monitoring software solution. This strategic alliance is set to revolutionize the way Advantage delivers customer service and call compliance monitoring to its valued customers.
Breaking News: Our co-founder and CTO Makes Forbes’ 30 Under 30 List!
Guess what?! We’ve got some seriously exciting news! Our very own co-founder and CTO, Lethabo Motsoaledi, has been named in this year’s Forbes 30 under 30 Europe list for Technology! We couldn’t be more proud of her and this remarkable achievement!
The FCA’s new Consumer Duty. An update on the Final Guidance and what it means for UK financial services firms
Back in October 2021, Voyc published a blog article entitled “10 things you need to know to prepare for the new FCA Consumer Duty”. The purpose of that article was to help UK financial services firms, including Voyc’s own clients in the industry, to prepare for new regulatory guidelines that would set higher expectations for […]
The cost-of-living crisis: a “perfect storm” demanding exceptional customer care
As inflation and interest rates rise steeply, interactions with vulnerable customers will pose new challenges. It’s vital to be prepared. Over the coming months, rapid cost-of-living increases are on course to affect consumers all round the world. The impact will be heaviest amongst the least well-off – but it will even affect many middle-class consumers […]
Changes confirmed to the appointed representatives regime
Back in April 2022, we published an article on the Voyc blog that discussed proposals by the FCA to introduce important changes for the regulation of the Appointed Representatives regime. At that time, the proposed changes had been set out in the FCA’s consultation paper CP21/34 and our article attracted widespread interest from firms with […]