The cost-of-living crisis: a “perfect storm” demanding exceptional customer care

As inflation and interest rates rise steeply, interactions with vulnerable customers will pose new challenges.  It’s vital to be prepared. Over the coming months, rapid cost-of-living increases are on course to affect consumers  all round the world.   The impact will be heaviest amongst the least well-off – but it will even affect many middle-class consumers […]

Changes confirmed to the appointed representatives regime

Back in April 2022, we published an article on the Voyc blog that discussed proposals by the FCA to introduce important changes for the regulation of the Appointed Representatives regime.  At that time, the proposed changes had been set out in the FCA’s consultation paper CP21/34 and our article attracted widespread interest from firms with […]