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Solutions >  Customer Service

Exceptional Customer Experience

Begins in the Contact Centre.

Transform your contact centre from reactive to proactive and increase your customer-facing team’s efficiency. 

Connect

Capture voice or text conversations & feedback from multiple channels

Analyse

Make sense of all the data using AI/ML

Act

Make customer-driven decisions

Find out why customers are calling your service line

Voyc's unique pattern recognition algorithm will help you identify trends in your contact centre enabling you to adapt process and implement product changes to drive down call volumes and cut costs.

Transform your call centre from reactive to proactive by using your teams increased capacity to address customer experience gaps.

Automate QA Processes

and Review 100% of Calls

Increase your QA coverage from a few calls a month to 100% of calls. Using Voyc's world-class filter feature you can flag calls where agents did not adhere to the script and identify opportunities for agent coaching and process improvements.

 

We know it is very hard to have coaching conversations without the data to back it up. Voyc has made it easy for you to pinpoint and send snippets of the conversations to agents.

Identify opportunities for upsells

Turn inbound customer service calls into leads.

 

Identify the top products that people are inquiring about and train your customer service agents to convert these leads into sales prospects.

Getting started is easy