Solutions > Customer Service
Exceptional Customer Experience
Begins in the Contact Center.
Transform your contact center from reactive to proactive and increase your customer-facing team’s efficiency.
Find out why customers are calling your service line
Voyc's unique pattern recognition algorithm will help you identify trends in your contact center, enabling you to adapt process and implement product changes, to drive down call volumes and cut costs.
Transform your call center from reactive to proactive by using your team's increased capacity to address customer experience gaps.
Automate QA Processes and Review 100% of Calls
Increase your QA coverage from a few calls a month to 100% of calls. Using Voyc's world-class filter feature you can flag calls where agents did not adhere to the script and identify opportunities for agent coaching and process improvements.
We know it is difficult to have coaching conversations without the data to back it up. Voyc has made it easy for you to pinpoint and send snippets of the conversations to agents.
Identify opportunities for upsells
Turn inbound customer service calls into leads.
Identify the top products that people are inquiring about and train your customer service agents to convert these leads into sales prospects.