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Product

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Instant Speech Analytics

95%

faster root cause analysis​

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Instant access and retrieval of calls

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Drill down to call level

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Granular phrase searching and agent filtering 

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Root cause analysis by emotion

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Automated trend analysis

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Agent & customer diarisation

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Alerts and Notifications

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Configurable Vocabulary

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Ad-hoc investigations

Effective Quality Assurance

75%

faster call verification

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Automated call scoring

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Dynamic scripting based on multiple call types

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Section and phrase specific weights

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Verbatim and casual script adherence

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Historic analysis

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Targeted coaching feedback for agents

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Double evaluation checks

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Automated Reporting

Comprehensive on-demand reports

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Agent progression reports for coaching and HR

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Compliance reports

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Script phrase adherence reports

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Downloadable on demand

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Configurable to business requirements

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Scheduled email delivery or on-demand downloads