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Product > Features

The most intuitive conversation analytics platform for teams

See what's inside the Voyc conversation analytics platform

Capture voice or text conversations & feedback from multiple channels

Transcription

Transcribe call recordings, market research & ux interviews

Power Search

Use the search tool to find specific answers. There's no more digging around the audio - it's answers are right there.

Coding and tagging

Use the connected codes and tags for training or evaluation purposes.

Analyse and make sense of all the data using AI/ML

Pre-Built Data Categorisation        

Use our machine learning models to categorise conversations and discover underlying patterns lying in your data.

Context-Sensitive Sentiment and Emotion Analysis

Understand exactly how your customers feel. What upset them, what they were happy about.

Smart Searching and Filtering

Use the smart searching and filtering to create flags and alerts for specific phrases.

Act on any customer experience gaps and make customer-driven decisions

Live Feed Dashboard

Gain a realtime overview of whats happening as it happens with live feed view.

Alerts

Receive alerts of urgent customer interactions.

Reports

Create and send reports to the right people.