Capture voice or text conversations & feedback from multiple channels
Transcribe call recordings, market research & ux interviews
Use the search tool to find specific answers. There's no more digging around the audio - it's answers are right there.
Coding and tagging
Use the connected codes and tags for training or evaluation purposes.
Analyse and make sense of all the data using AI/ML
Pre-Built Data Categorisation
Use our machine learning models to categorise conversations and discover underlying patterns lying in your data.
Context-Sensitive Sentiment and Emotion Analysis
Understand exactly how your customers feel. What upset them, what they were happy about.
Smart Searching and Filtering
Use the smart searching and filtering to create flags and alerts for specific phrases.
Act on any customer experience gaps and make customer-driven decisions
Live Feed Dashboard
Gain a realtime overview of whats happening as it happens with live feed view.
Receive alerts of urgent customer interactions.
Create and send reports to the right people.