Company > Careers > Finance and Operations Manager

Finance and Operations Manager

We're looking for finance & operations manager to be accountable for multiple roles.

About Voyc


At Voyc, we are bringing together the brightest minds of marketers, software engineers, artificial intelligent scientists and industry experts to shape tomorrow's contact centre experience. Our purpose is to ensure that companies and their customers are treated fairly by providing call center managers, team leaders and quality assurance managers with a platform that turns them into superheroes.


You may be familiar with the phrase: "This call may be recorded for quality assurance & training purposes". However, did you know that on average, only 2% of calls are monitored? Call monitoring is essential to identify potential risks, improve agent performance and ultimately ensure companies and their customers are treated fairly. But, the high cost of employing skilled human capital and limited call center capacity means businesses often settle with just the "tip of the iceberg" approach. Voyc does the impossible by empowering business to evaluate 100% of calls, spending less time listening to calls and more time training agents.


In almost three years, Voyc has grown to an internal team of 10 highly motivated and purpose-driven people with diverse backgrounds and personalities. We work closely to achieve our common goal to transform how companies and their customers are treated. In the first years, our primary focus was on building the product and identifying our niche market of insurance. With the launch of our product, we can further commercialise and scale our solution.


Today, More than a dozen financial institutions, including 1Life Insurance, Bryte insurance and Momentum trust Voyc. These and other blue-chip companies are using Voyc to monitor and improve their contact center quality assurance and agent performance. Backed by Techstars, Voyc's headquarters is in Amsterdam with offices in Cape Town.


Are you a team player, humble and passionate about our purpose? Do you embody the value of fairness? Do you feel excited about being part of a fast-growing start-up that is making a real impact on the lives of customers & companies whose calls go through Voyc?


Desired Results


  • Financial administration

  • Corporate Finance 

  • Secretarial services

  • General counsel


Key Accountabilities


  • Co-ordinate the compilation & finalising of accurate annual financial statements for the parent and subsidiary company.

  • Prepare and send quarterly figures, including profit and loss statement, balance sheet and cash flow statement to shareholders.

  • Co-ordinate the filing of provisional, annual income tax, VAT returns, PAYE tax for the parent and subsidiary company.

  • Perform book-keeping for the parent and subsidiary company and ensure that bank transactions are reconciled on our accounting system and invoices are filled for VAT.

  • Send monthly invoices to clients on time and follow up till payment.

  • Draw up and submit monthly intercompany invoices and ensure prices invoiced are in accordance with transfer pricing rules.

  • Pay fixed monthly expenses and ensure smooth functioning of debits orders, not limited to office rent, internet, legal and accounting service providers.

  • Set an annual budget and a monthly budget that is monitored and reviewed monthly.

  • Track & report on finance KPI's for opportunities and risks to meet targets.

  • Track cashflow and design contingency plans to lengthen runway.

  • Perform regular scenario modelling on the size, valuation and number of founding rounds required to move the business to the desired exit.

  • Update and manage investor data room 

  • Monitor changes in Tax regulations between South Africa and the Netherlands.

  • Perform the role of the company secretary to ensure the efficient administration of the company not limited to managing the shareholder registry, ensuring director decisions comply with company law and are best practice, drafting and handling the annual general meeting and ensuring well-maintained company records.

  • Ensure that option shareholders' are notified of vesting progress, attend to processes specified in the agreement and assist with any queries they have.

  • Ensure adherence to the requirements of intercompany agreements.

  • Review legal agreements including and not limited to NDA's, vendor MSA's, vendor SLA's and lease agreements for potentially harmful terms and suggest edits.

  • Ammend Voyc subscription agreements to meet customer requirements and ensure that contracts are valid.

  • Ensure customer contracts are signed, filled, and notice is given to sales for upcoming renewals.

  • Monitor the market for grant opportunities and complete applications.

  • Complete bank and finance institution applications




  • You should have a strong grasp of numbers, good analytical skills, be hyper-organised and detail-oriented, and a self-starter.

  • 1-3 years experience in a fast-paced finance position as a doer.

  • Strong technical accounting knowledge.

  • Strong interest in the discourse around economics, finance, venture capital & accounting.

  • Comfortable with a variety of responsibilities and an attitude that no job is too small.

  • Comfortable with a minimal amount of direction but high expectations.

  • Bachelor's Degree in a finance-related field.

  • Experience with Microsoft Excel and modelling.

  • Expertise in Google Calendar, Google Sheets, Slack, and Zoom


Bonus Points


  • Knowledge of SaaS business models.

  • Experience working with transfer pricing.


Company Values


  • Playing to win

  • Putting people over everything

  • Driving results

  • Pursuing Knowledge


What we can offer you


  • A competitive tech salary

  • The work you will do will have a real impact on the lives of customers & companies whose calls go through Voyc.

  • An inclusive & representative workplace.

  • A lasting difference to the world whilst balancing your career goals.


If you are interested in working at Voyc and match the requirements above, please make sure to send your CV and motivation to or through LinkedIn here