Voyc > Pricing

The Pricing

Simple pricing that suits your needs

Business

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Volume based pricing

Annual billing 15% off

Flexible contact center and conversation analytics for growing teams

Enterprise

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Volume based pricing

Annual billing 15% off

Advanced capabilities and support for innovative companies

Full Feature Set

Pricing (per user/month)

Business

Enterprise

Monthly billing (no contract)

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Annual billing (15% off)

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Usage

Business

Enterprise

Price per hour of audio        

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Volume Discounts

Core Features

Quality Assurance

Call Autoscoring

Business

Enterprise

Dynamic Script Branching

Call Evaluation Activity

Coaching

Coaching Labels

Business

Enterprise

Agent Performance

Insights

Topic Classification

Business

Enterprise

Sentiment Analysis

Keyword & Phrase Trends

Integrations

FTP integration

Business

Enterprise

S3 integration

Avaya & NICE API integration

Custom Integration

Reporting

Excel Report Generation

Business

Enterprise

Monthly email summary of your call-centres health

Monthly customer insight reports

Data Privacy & Security

Roles & Permissions

Business

Enterprise

Activity Log

SAML

Two Factor Authentication

Custom Security Assessments

SLA

Service & Support

Online Knowledgebase

Business

Enterprise

Email & In-App Chat Support

Dedicated Quality Assurance Analyst

Some Popular Add-Ons    

Premium Support

Get round-the-clock support your teams needs with our senior support team and guaranteed response SLAs.

Custom Onboarding

Introducing analytics requires an adjustment for your team. Our Success team will design and coordinate a custom onboarding experience for your team.      

Custom Contact Center integration

Is your current Call recording software integration not listed? Our Services team can save you hours of time of manually uploading conversations and give you a quick start by connecting your call recordings to Voyc.

Dedicated Instance

Dedicated instance and Enterprise Security Clearance.

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