PREMIUM

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ENTERPRISE

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Users

Call Sets

Call Storage

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Automated Quality Management

QA Coverage

Partial & Automated Scorecard Evaluations

Script Weights

Dynamic Scripting

Coaching Feedback

Agent Performance Reports

Monthly Tailored QA Reports

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Speech Analytics

Advanced Search

Custom Filters

Emotion Identification & Monitoring

Trend Identification & Monitoring
Popular Keyword Counting

Phrase Trigger Alerts

Monthly Tailored CX Reports

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Support & Security

User & Role Management

Email & In-app Support

Data Preparation (Renaming & Call Merging)

Dedicated Quality Assurance Analyst

Custom Security Assessments

99% Uptime SLA

Single Tenant Deployment

User Provisioning (SAML)

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up to 10 users

up to 5 sets

up to 12 months

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100%

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Unlimited

Unlimited

up to 5 years

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100%

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Quoted

Quoted

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