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Principal Engineer

About the job

Working At Voyc

 

Voyc, an award-winning leader in contact centre AI software, helps financial services companies be compliant and improve customer service by monitoring 100% of their customer interactions. Voyc uses artificial intelligence to transcribe and automatically analyse and review interactions to identify and handle problematic interactions (customer complaints and interactions with vulnerable customers) according to regulatory requirements. The AI solution “listens” for potential problems and compliance breaches and alerts users (supervisors and quality assurance teams) of calls that need further review and remediation.

 

Financial services companies have a huge compliance problem, particularly in the context of contact centre quality assurance. These companies struggle to monitor 100% of customer interactions due to the high cost of employing more and more quality assurance assessors. As a result, the average company monitors only 4-5% of customer interactions. This results in a large number of unchecked interactions, including complaints, compliance breaches and poor agent behaviour.

That’s where Voyc comes in! Voyc has built strong compliance models and cutting-edge software to revolutionise the contact centre quality assurance process. In 2021, Voyc was selected as the winner of the Accenture Blue Tulip Awards and the KPMG Digital Innovation Challenge. All of this has been achieved by our team of 14 highly-motivated, diverse and purpose-driven individuals.

 

Desired Results

 

  • Work with development teams and product managers to ideate software solutions

  • Design client-side and server-side architecture

  • Recommend and implement ways to make the development process more efficient

  • Troubleshoot systems to fix them or make recommendations to other engineers about fixing an issue

  • Develop and manage well-functioning databases and applications

  • Write effective APIs

  • Test software to ensure responsiveness and efficiency

  • Troubleshoot, debug and upgrade software

  • Create security and data protection settings

  • Build features and applications with a mobile responsive design

  • Write technical documentation

  • Work with data scientists and analysts to improve software

  • Ability to work in a fast-paced, rapidly evolving startup

 

Tech Stack

 

Application and Data

  • AWS (CloudFront, EC2, Lambda, S3)

  • Django

  • Javascript

  • ReactJS

  • Redux

  • Bootstrap

  • PostgreSQL

  • Elasticsearch

  • Tensorflow

  • RabbitMQ

 

DevOps

  • Docker

  • Git

  • Github

  • Sentry

  • npm

 

Bonus Points

 

  • Experience in working in an agile/scrum environment

  • A tertiary qualification is a plus

 

Company Values

 

  • Playing to win

  • Putting people over everything

  • Driving results

  • Pursuing Knowledge

  • Working Together

 

Perks - What we can offer you

 

  • Work from anywhere

  • A competitive tech salary

  • The work you will do will have an impact on the lives of customers & companies whose calls go through Voyc.

  • An inclusive & representative workplace.

  • A lasting difference to the world whilst balancing your career goals.

  • Highly rated company culture

  • Invest in upskilling

If you are interested in working at Voyc and match the requirements above, please make sure to send your CV and a cover letter to careers@voyc.ai or through LinkedIn here.