What is Verified by Voyc?
Voyc monitors contact centre interactions for financial services companies. Therefore, Verified by Voyc is a stamp of excellence that recognises companies who go the extra mile to ensure their customers receive exceptional service when interacting with the contact centres.
Consumer trust for financial services companies is low. According to KPMG, 46% of consumers do not trust their insurers. This mistrust is fueled by consumers feeling unheard and their concerns not being addressed.
This has made it imperative for companies to monitor 100% of contact centre calls. However, most companies only manage to monitor 5%. Verified by Voyc aims to celebrate exceptional companies that go above and beyond by monitoring every single call making sure each customer's voice is heard. Voyc is the first in the industry to launch the standard for the fair treatment of customers.
Vo\The Verified by Voyc logo mark is a symbol of trust, helping consumers call with confidence and financial services companies demonstrate that they consistently strive to deliver positive customer outcomes.
Criteria for a financial services company to be Verified by Voyc
The company must:
✓ Use Voyc's speech analytics in their contact centre
✓ Monitor 100% of calls
✓ Automatically identify vulnerable customers
✓ Automatically identify distressed and frustrated customers (complaints)
✓ Receive regular comprehensive customer experience reports
Verified by Voyc helps consumers make more informed decisions as to which financial service provider to trust.
It is difficult for financial services companies to demonstrate that they are consistently treating their customers fairly.
Show your dedication to outstanding customer service by displaying the Verified by Voyc logo on your website.
Do you want to add Verified by Voyc logo to your website? Contact us today.