Voyc AI Blog
Read our latest articles, whitepapers and case studies on conversation intelligence and compliance monitoring.
Voyc Blog Articles
UK FCA Complaints Report: Remarkable Facts for the First Half of 2021
The new FCA complaints report reveals a reduction in PPI and travel insurance complaints, but new increases in pension and investment products complaints. In the
What is the COFI Bill? Summary for financial services contact centres
The South African National Treasury released the second draft Conduct of Financial Institutions (COFI) Bill for public comment in September 2020. The Bill sets out
10 things you need to know to prepare for the new FCA Consumer Duty
The new Consumer Duty is a new initiative from the FCA. Its purpose is to set higher expectations for the standards of care that UK
Voyc is thrilled to win Accenture’s 2021 Blue Tulip Award
Voyc won the internationally acclaimed 2021 Blue Tulip Award hosted by Accenture in the Netherlands in the Finance & Prosperity category last week. Voyc is
UK FCA Complaints Report: What Happened in the Second Half of 2020?
The FCA Complaints Repot 2020 highlights concern with business-as-usual financial products. The industry has made significant strides in reducing Payment Protection Insurance (PPI) complaints by
From the Voyc of your customers to you
The launch of Voyc’s brand in July 2020 coincides with their expansion from a tech startup to fully-fledged international business. “If brands can be brought
The Importance of Voice AI Tech in Customer Service
Our interaction with technology is changing, and nowhere else is this more prevalent than in the realm of Artificial Intelligence. From employing virtual assistants in
Automating Quality Assurance in Contact Centres
Does your call centre effectively manage the quality assurance process with minimal losses and maximum insight? The advent of social media, chatbots and email are
