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Company > Customers

Trusted and loved by industry leaders

Voyc is trusted by insurance companies, banks and more all around the world.

Now more than ever, customer experience is king. Voyc meets this need by providing access to a treasure trove of customer insights stored in call recordings. They say timing is everything, and Voyc's time is now.
Esther Nkosi
Head: Client Care and Client Experience at Momentum

I have seen nothing like this. Most digital QA solutions are only measuring the tone of the conversation - I have seen nothing that checks for compliance phrases like Voyc does.
Wynand Olivier Partner Legal & Public Relations at King Price

"It's difficult for us to turn calls into insights but so far it's been encouraging to see that with Voyc we can achieve this quicker and with less bias than we have achieved in the past."
Laurence Hillman
CEO Long Term Insurance at Telesure Investment Holdings (TIH)

"Up until now, insurance business had only two choices: (1) Hire larger QA teams and accept significantly higher salaries and office costs, or (2) listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. With Voyc there is a third option: Scale your QA without increasing costs.
Stanley Kumalo Head: Momentum Life Service

Before Voyc, if I wanted to do an investigation into the call center I would need to brief the quality team, and then give them over a week to listen to the calls. They would then submit a report on their findings, which would only be covering a handful of selected calls. With Voyc, I can get the answers in minutes. Anrieth Symon, Head of Travel, Bryte Insurance

"Managing risk and being able to offer exceptional customer service is critical to any insurance business. The support of Voyc is a competitive advantage for the healthy growth of the company."
Anton Keet
Head of Risk Services at 1Life Insurance

We are excited about the solution and look forward to implementing it in our environment. We believe we would be able to gain a lot of value across various aspects of our operation including sales, service, and quality assurance once we gain traction.
Bani Schmidt Executive: Sales & Marketing at Stangen

Voyc enables call centers to leverage their most valuable asset: their people. Through Voyc, companies can augment
their quality assurance agents and optimise risk reduction without cost
increases.
Adrian Angiers
QA Business Manager at 1Life Insurance

"Voyc is the solution that every quality assurance manager has been waiting for. It provides the comfort of knowing 100% of calls are quality checked and allows the quality teams to focus only on the flagged calls that need to be assessed."
Raveshion Moodley QA Manager at ILife

"Before using Voyc it would take me 40 minutes to verify one sales call. Now I am able to focus on the problem calls and hone in to the problem area in a matter of seconds."
Nadia Britz QA Agent at 1Life Insurance

Coaching is critical to help agents learn from their mistakes and ensure the quality in the call center improves. The Voyc team has embraced my product ideas and taken them onto their product roadmap. I look forward to seeing product updates every two weeks.
Lenay Carstens Quality Assurance Inbound coach at ILife

"The support from Voyc has been second to none. I recently used the in-app chat to ask if it was possible to speed up the audio player - the team acknowledged my request, coded the solution and released it to me two hours later. I was blown away!"
Michelle Flanagan QA Agent at 1Life Insurance

Voyc was fast and painless to setup, configure, assess cyber risks and ultimately
resulted in happy business users, Paul Steyn, Head of Systems, Momentum

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