AI software to monitor & improve call center quality assurance & agent performance
Lift conversions. Maximise revenue.
Avoid fines. Protect revenue.
Create loyalty. Drive profitability.
Backed by the best
The only call center quality assurance system that exists to ensure the fair treatment of companies and their customers
Instant access and retrieval of calls
Drill down to call level
Granular phrase searching and agent filtering
Root cause analysis by emotion
Automated trend analysis
Agent & customer diarisation
Alerts and Notifications
Configurable Vocabulary
Ad-hoc investigations
Instant Speech Analytics
95%
faster root cause analysis
Automated call scoring
Dynamic scripting based on multiple call types
Section and phrase specific weights
Verbatim and casual script adherence
Historic analysis
Targeted coaching feedback for agents
Double evaluation checks
faster call verification
75%
Effective Quality Assurance
Agent progression reports for coaching and HR
Compliance reports
Script phrase adherence reports
Downloadable on demand
Configurable to business requirements
Scheduled email delivery or on-demand downloads
Comprehensive on-demand reports
