AI software to monitor & improve call center quality assurance & agent performance
Lift conversions. Maximise revenue.
Avoid fines. Protect revenue.
Create loyalty. Drive profitability.
Backed by the best
The only call center quality assurance system that exists to ensure the fair treatment of companies and their customers

Instant access and retrieval of calls

Drill down to call level

Granular phrase searching and agent filtering




Root cause analysis by emotion
Automated trend analysis
Agent & customer diarisation
Alerts and Notifications


Configurable Vocabulary
Ad-hoc investigations

Instant Speech Analytics
95%
faster root cause analysis

Automated call scoring

Dynamic scripting based on multiple call types

Section and phrase specific weights

Verbatim and casual script adherence

Historic analysis

Targeted coaching feedback for agents

Double evaluation checks

faster call verification
75%
Effective Quality Assurance

Agent progression reports for coaching and HR

Compliance reports

Script phrase adherence reports

Downloadable on demand

Configurable to business requirements

Scheduled email delivery or on-demand downloads

Comprehensive on-demand reports