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AI software to monitor & improve call center quality assurance & agent performance

Lift conversions. Maximise revenue.
Avoid fines. Protect revenue.

Create loyalty. Drive profitability.

Backed by the best

The only call center quality assurance system that exists to ensure the fair treatment of companies and their customers

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Instant access and retrieval of calls

Drill down to call level

Granular phrase searching and agent filtering 

Root cause analysis by emotion

Automated trend analysis

Agent & customer diarisation

Alerts and Notifications

Configurable Vocabulary

Ad-hoc investigations

Instant Speech Analytics

95%

faster root cause analysis​

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Automated call scoring

Dynamic scripting based on multiple call types

Section and phrase specific weights

Verbatim and casual script adherence

Historic analysis

Targeted coaching feedback for agents

Double evaluation checks

faster call verification

75%

Effective Quality Assurance

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Agent progression reports for coaching and HR

Compliance reports

Script phrase adherence reports

Downloadable on demand

Configurable to business requirements

Scheduled email delivery or on-demand downloads

Comprehensive on-demand reports

Automated Reporting

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From our Blog

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