AI software to monitor contact center interactions & feedback
Improve Customer Service & Experience.
Increase Sales & Compliance.
Retain Customers.
Connect
Capture voice or text conversations & feedback from multiple channels
Your customers are constantly giving you feedback through a plethora of channels - calls, emails and surveys. With the number of channels growing exponentially, monitoring all of them is challenging and time-consuming.
Voyc helps you integrate all channels so that you don't miss a single thing.
Analyse
Make sense of all the data using AI/ML
Analysing large amounts of conversations no longer has to be a cumbersome process that requires an expert researcher​.
Powered by AI and machine learning, Voyc will help you achieve expert insights infinitely faster than the manual qualitative research process.
Act
Make customer-driven decisions
The most succesful companies today are customer-centric and make decisions based on data.
Voyc allows you to create dynamic dashboards of customer insights that will help your teams identify patterns and know where to act.
CEO Telesure Long Term Insurance.
“It’s difficult for us to turn customer conversations into insights but so far it’s been encouraging to see that with Voyc are able to achieve this quicker and with less bias than we have achieved in the past. “
Laurence Hilllman
“I'm truly convinced that Voyc is providing an actual solution to developing meaningful customer insights from the customer research".
Florian Peter
Associate Partner McKinsey and Experience Design Lead for Germany.
Testimonials
See what companies like yours are saying about Voyc
Ready to lead your company towards customer delight?
Sure, it sounds good on paper, but we don’t just say it–we do it.
And we do it well. You’re invested in creating better customer experiences, we’re invested in making it possible.
Analytics, CX data and automation; it all means nothing without the people working to make things happen.
People like us and teams like yours.
