of contact centre interactions
for 100% quality assurance
Empowering contact centres to handle every interaction with consistency & care
What is Voyc?
In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial services companies to monitor 100% of customer interactions.
It’s an all too familiar challenge: How can companies ensure that 100% of customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate?
Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, as well as create operational capacity to focus on business improvements that drive positive customer outcomes.
Promising quick implementation, ease-of-use, and bank-grade security, Voyc is here to revolutionise your quality assurance processes.
Boost operational efficiency
Voyc enables you to scale your quality assurance efforts without extra costs and resources, helping to monitor 100% of calls, prevent multiple call-backs, reduce the number of formal complaints, and ultimately improve customer satisfaction.
By optimising the quality assurance process with fewer people, you create operational capacity to coach agents, collaborate more effectively, prioritise vulnerable customers, and stay focused on delivering unbiased assessments.
Improve customer experience
Building customer loyalty can take months, if not years. But it is inevitably important to prevent churn and secure revenue for your business in the long-term.
Our speech analytics capabilities use sentiment analysis to understand not only the words of your customers, but their emotions too.
With these insights, you have full visibility into your contact centres without having to repeatedly check in with agents. With Voyc, you can identify frustrated customers and potential escalations more proactively for a better customer experience.
Strengthen your first line of defence
We know managing risks at regulated firms is an everyday battle. By monitoring and analysing 100% of contact centre interactions, Voyc optimises the process of risk management to ensure fair customer outcomes while protecting your reputation.
Receive prompt alerts whenever agents miss mandatory compliance phrases, customers express dissatisfaction, or suspicious activity is identified, helping to strengthen your first line of defense.
Drive more sales
With comprehensive quality assurance coverage, you can effectively measure agent performance and identify where coaching and sales training is needed most.
With these insights, you can discover why high-performing agents sell more, identify reasons for non-take-ups, recognise why quotes are not turning into sales, increase cross-selling opportunities, and ultimately maximise sales revenue.
Your results with Voyc
Complaints automatically captured
Improvement in QA Scores
in formal complaints
More interactions checked by QA assessors
What our customers say
“I have seen nothing like this. Most digital QA solutions are only measuring the tone of the conversation - I have seen nothing that checks for compliance phrases like Voyc does.”
— Wynand Olivier, Partner Legal & PR at King Price
Why companies choose Voyc
Easy to implement
Easy to use
Ready to discover the power of Voyc’s AI technology? Get in touch with one of our experts
What you can achieve with Voyc:
Monitor 100% of customer calls with an 80% reduction in manual work
5x more calls checked by quality assurance assessors
99% complaints automatically captured
50% reduction in formal complaints
Identify and protect vulnerable customers
Get the data insights you need to optimise sales performance and improve coaching