Built by the ambitious
At Voyc, we believe every
customer conversation deserves to be heard.
Customer service has lost sight of the customer. For thirty years, the industry has measured the conversation by what’s easiest to count: calls per hour, handle time and a QA score from a random sample.
It’s the customer who has paid the price: the person who got sold the wrong product, the customer an agent didn’t realise was vulnerable, the winnable deal that was mysteriously lost. Every conversation a business can’t hear is exposure it can’t manage.
Voyc was founded in 2018 to build the alternative. Our name stands for Voice of Your Customer. We’re the customer’s representative inside the business that serves them, catching the risk before it costs you and turning what your best agents do into the standard every agent can reach.
As AI reshapes financial services and changes who’s on the other end of the call, Voyc is the partner helping you adapt with confidence, customer-first, always.
The values that shape the way we work
and the product we build.
Mission over metrics
The stories that matter inside the building are the ones where Voyc kept someone safe. Fraud, compliance and performance risk, flagged in the conversations where they happen.
Honest about the hard things
We won't settle for the bare minimum. We're honest with customers about what they need to stay competitive, and we evolve our product to make it possible.
Customer-first, always
The end consumer is the reason this company exists. Every product decision, and every priorities debate, is settled by asking who it helps.
Vertical depth
Regulated UK financial services is our niche by design, not a finance vertical bolted onto a horizontal CX tool. Voyc is purpose-built for the realities of the sector.
Partnership, not vendoring
Customers describe Voyc as the team that turns up. We listen closely, act on feedback, and build together. Low ego, fast iteration, real co-creation.
Strawinskylaan 4117, 1077 ZX Amsterdam, Netherlands
Studio 11, Montebello Design Centre, 31 Newlands Avenue, Cape Town
10 York Rd, SE 1 7ND, London