About us

The Voyc team is dedicated to bridging the trust gap between companies and customers by empowering companies to handle every single interaction with consistency and care.

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About us

Our purpose

We want to be a compliance monitoring solution that helps build trust between companies and customers. 


Our mission

We empower regulated companies to handle every customer interaction with consistency and care. 

About us

Our story

It all started in 2015, when Voyc’s co-founders, Matthew and Lethabo, then UCT Engineering Graduates, were sharing grievances about poor interactions they have with contact centres of retailers. They concluded that their poor experiences were due to a common trait that many large companies seem to have – they simply don’t seem to care about their customers. 

They decided to start a User Experience agency to help companies understand their customers better. While running this agency they encountered the pain of manually listening to and analysing recorded interviews. They both thought to themselves that surely a solution that automatically analyses conversations and highlights key themes should exist. Failing to find anything, they created the first version of Voyc for themselves – a solution to analyse conversations automatically.

About us

After making it into the prestigious Techstars SAP.iO accelerator in Berlin, they were exposed to the world of contact centres, and their perception of customer service changed. They realised that contact centre professionals do, in fact, care about their customers. They just don’t have enough time and capacity to manage every interaction consistently. 

Furthermore, the contact centres quality assurance processes designed to deliver insights and improve operations were manual and inefficient. These involved listening to randomly sampled calls and checking for compliance using Excel scoresheets.

Matthew and Lethabo realised that the technology they were building could give contact centres the capacity to monitor 100% of their calls.

Fast forward to today, Voyc is relied on by dozens of contact centres to find which customers need further assistance and which agents need further training.

The Voyc team is dedicated to bridging the trust gap between companies and customers by empowering contact centres to handle every single interaction with consistency and care.

Voyc has set a goal to monitor the calls of 200 million end customers and make sure that they feel ‘cared for’ whenever engaging with a company that runs Voyc.

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People Over

We strive to be generous and thoughtful in every interaction with each other and our customers.


We are enthusiastic and have a strong desire to meet and exceed objectives.

To Win

We are especially competitive, committed, and focused intently on winning.


We seek knowledge because it allows us to achieve wonderful things and to live interesting, fulfilling lives.



We value one another’s company and know that we can get further as a team than individually.

Matthew Westaway

Co-Founder and CEO

Lethabo Motsoaledi

Co-Founder and CTO

Jean Weeber

Head of Engineering

Tendani Netshitenzhe

Front-end Engineer

Cameron van Eck

Machine Learning Engineer

George Sithole

Data Scientist

Damien Pond

Full-Stack Engineer

Irina Nikitina

Head of Marketing

Chays van Deventer

Operations Manager

Mimie Chabalala

Customer Success Manager

Mashego Sililo

Technical Success Analyst

Pradeep Kulatilake

Account Executive

David van Schoor

Account Executive

Geoffrey Burger

Devops & Site Reliability Engineer

Sihle Maseko

Learning Experience Designer

Crystal Smith

Quality Assurance Analyst

Liane Walker

Product Manager

Joané Burger

Product Designer

Our Advisors


Jeroen Plink

Ex CEO at
Practical Law US

Sonya Homewood

Ex COO at
RSA Insurance UK

Annu Augustine

Product Management Expert

Keith Davies


Our Investors

We are proud to be supported by the top investors who also invested in companies like Uber, SendGrid, Classpass, Twilio and many other amazing companies.

Our Locations


10 York Rd, SE 1 7ND London

The Hague

Wilhelmina van Pruisenweg 35, 2595 An Den Haag

Cape Town

Studio 11, Montebello Design Centre, 31 Newlands Avenue, Newlands, Cape Town


Weesperstraat 61, 1018 VN Amsterdam