Access to real-time analytics anytime with a click
Do not wait until the end of the month to review reports to make the necessary changes.
Find out how customers feel about your product using Voyc's Sentiment
Assess the nature of agents’ and customers’ comments in calls and emails.
Detect emotional and language tones in transcribed and written text
Use Voyc’s Emotion to understand how your communications are perceived by customers and then train your agents to improve the tone of their communication.
Discover frequently trending topics and keywords
Finding trending topics and keywords can help you identify issues driving call volumes and provide a birds-eye view into what agents are talking about.