Augmented Quality Assurance teams with super power
Get to the root of every Compliance Problem in a fraction of the time, with vastly reduced effort.
Dynamic configurable call flows
Whether your agents follow verbatim scripts or relaxed call guides, Voyc’s intuitive drag-and-drop phrase builder allows you to build your desired call flows as Voyc Scripts and ensure that key phrases are never missed.
Review and action compliance events efficiently
Voyc’s augmented quality assurance allows your compliance team with the capability to closely examine compliance events and conduct meaningful call assessments and reviews.
Event driven Assessments
When unusual activity such as long periods of dead air occurs or an interaction fails a compliance requirement, a grading task can be started with all the key phrases tracked within Voyc.