Voyc AI Blog
Read our latest articles, whitepapers and case studies on conversation intelligence and compliance monitoring.
Voyc Blog Articles
The COFI Bill 2023 – what’s new?
In 2012 the National Treasury introduced the ‘twin peaks’ model for financial regulation. This is daunting for many firms and includes the implementation of two
Product Partnerships (PPL) and Voyc are Taking Compliance Measures to New Heights
Product Partnerships (PPL) UK, a prominent player in the consumer credit industry, has entered a strategic partnership with Voyc – a leading AI call compliance
Data Security in the AI-Powered Call Centre
Tumultuous times set the tone for the era of transparency and data security in the wake of countless data breach scandals running rampant in the
Exciting partnership: Advantage Finance Teams Up with Voyc to Supercharge CX and Compliance
Lincolnshire, UK – Advantage Finance, a people first vehicle finance company in the UK, has announced its partnership with Voyc, a leading AI call compliance
Breaking News: Our co-founder and CTO Makes Forbes’ 30 Under 30 List!
Guess what?! We’ve got some seriously exciting news! Our very own co-founder and CTO, Lethabo Motsoaledi, has been named in this year’s Forbes 30 under 30
The FCA’s Consumer Duty Act: A Comprehensive Guide for UK Financial Service Providers
Detailed overview of the FCA’s Consumer Duty regulations for financial companies.
Appointed Representative Regime Changes: New Requirements & Responsibilities
What can appointed representatives expect now that the consultation process has been completed and the new rules published by the FCA? This update provides
The cost-of-living crisis: a “perfect storm” demanding exceptional care for vulnerable customers
Every firm should prepare to deal with customers in vulnerable circumstances as the cost-of-living crisis intensifies. We explain how Voyc helps firms.
Caring for call centre agents
How Voyc helps you care for your team members – as well as your customers – in stressful times. With the cost-of-living crisis deepening, pressures
UK FCA Complaints Report: Important Updates from the Second Half of 2021
Latest report from the FCA shows customer complaints down 10% over 6 months – to new historical lows. New complaints data from the Financial Conduct
FCA Spotlight: What changes can you expect to be made to the appointed representatives regime?
Changes afoot for principals of UK appointed representatives in AR regime: How new regulation could affect a major distribution channel What you can do to
Gaining Customer Insights in the Contact Centre
Leveraging qualitative research technology to transform customer experience. The customer journey is marked by touchpoints that dictate the overall customer experience. If you plan on
