Voyc > Our Story
Building better Customer Experiences one company at a time
We are on a mission to make sure no customer is mistreated or mis-sold again
At Voyc, we are on a mission to make sure no customer is mistreated or mis-sold again.
Our story begins in 2015 when us co-founders (Matthew and Lethabo) were studying Engineering at the University of Cape Town. We had one thing in common: We both hated bad customer service!
After discovering the Design Thinking Methodology - the human-centric approach for building innovations and products - It was clear that we wanted to help companies become more customer-centric. We started M&W Innovation studio – an agency that provided companies with insights into their customer’s mindsets and challenges.
Our work at M&W entailed interviewing dozens of customers and obtaining feedback from hundreds of surveys. We often sat with hours and hours of audio and many pages of text (unstructured data) that we had to analyse. We would spend days playing back recordings and manually looking for patterns -with every hour taking us four times as long to analyse.
Realising that the process wasn’t scalable, we looked for software that we could use to analyse audio conversations and surveys. Failing to find anything we set out to build Voyc and it has been an exciting journey ever since.
Ever called a contact centre and heard the automated message “This call maybe recorded for quality and training purposes”? Well, Voyc’s primary commercial offering is a conversation analytics platform that helps companies automatically analyse those recorded conversations.
Today, Voyc is growing incredibly fast with with companies of all sizes from SMB's to Enterprises using the platform to analyse Contact Centre Conversations, Customer Experience Feedback and Automate Quality Assurance.
The values that guide us
We Couldn’t Have Done It Without Your Support
Techstars is the worldwide network that helps entrepreneurs succeed.Techstars Venture Capital Fund invests in the most innovative and disruptive Techstars companies to fuel their success. Techstars Corporate Innovation Partnerships helps brands create world-changing products and services. Techstars accelerator portfolio includes more than 1,000 companies with a market cap of $8.1 billion.
Bonnie Horbach is the Dutch Ambassador to Lithuania. Having worked for both government and business in diverse cultures, she has many years of experience in supporting corporates in an ever changing environment. Before moving to Lithuania, she was the Consul General for the Netherlands in Cape Town, South Africa.
The SAP.iO Foundries are SAP’s global network of top-tier startup programs, including accelerators, that enable startups to build innovative software that deliver value for SAP customers.
DR LULU GWAGWA
Dr. Lulu Gwagwa is a Development Planner, Entrepreneur, CEO and an Executive with expert pedigree in Development Planning, Policy Development, Research, Training, Organisational Development, and Change Management. She has Public and Private sector experience of over 30 years providing bespoke advisory and management services to diversified organizations, companies and institutions.
Anton Musgrave is a futurist, business strategist, public speaker, businessman, and investor. He engages with companies around the world across industries in strategic conversations about the future.
Heather Wallace (B.A) is a Non-Executive Director at Catalyst, an independent group of companies which owns, develops, trades property and provides asset management, fund management, property management, facilities management, property broking, valuations and corporate real estate services to real estate markets in Sub-Saharan Africa.
We’re ready to lead your company towards customer delight.
Sure, it sounds good on paper, but we don’t just say it–we do it. And we do it well. You’re invested in creating better customer experiences, we’re invested in making it possible. Analytics, CX data and automation; it all means nothing without the people working to make things happen. People like us and teams like yours.